Kerri Henman -

Posts Tagged ‘airport’


December 13, 2010

Vino Volo saved me from an assault charge….

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No, really.  They did!!!

OK, so we all know that “service industry” is becoming a misnomer.  Nowhere was this more apparent than on a recent flight with Delta Airlines.  We were late leaving Toronto, en route to Orlando, via Detroit.  When we got to Detroit, there was a mad dash from one terminal to the other, trying to make the connection.  NOW – sense would have deemed that Delta ask the gate agents to hold the connection.  Or, I don’t know, let the gate know that we were coming – at a run – to make the flight.  But NO.  Nooooo, six of us got to the gate, to see the plane still there, but they had shut the doors, and would not let us board because, as we were told, “We knew your plane had landed, but we didn’t know if you were coming straight here.”